Ramsey Nouah took to Instagram to slam a store after he took his faulty TV back, less than a month after it was bought, and was informed that it’s not covered by warranty.
The actor revealed that his kids “slightly cracked” the screen while playing squash ball. The cracked screen caused the TV to pack up.
Since the TV, which he bought for 499,000 Naira, wouldn’t come on again, he took it back to the store since it’s covered by warranty. However, on getting there, he was told that the TV screen is not covered by warranty.
In a video shared by the actor on Instagram, the TV is seen on the floor in front of the store, with the carton beside it. The TV and its packaging scattered in front of the store appeared to create a scene.
Sharing the video, Ramsey Nouah wrote:
Okay I’m so livid right now and quite appalled to say the least. Why is it that almost nothing guarantees you value in this country? Dear @lgafrica1 I bought a TV from one of your outlets less than a month ago for 499,000k so basically 500k and the screen got slightly cracked with a squash ball while my kids were playing around. Not only did my entire TV pack up and refused to come on which puts the quality of the product to serious questions because how do I pay so much for something only for it to shut down completely at the slightest push? I was told on bringing it in to your store that the screen is not under warranty and it costs over 80% of the total amount to replace the screen. I honestly feel like this is a rip off because what then does my warranty cover? The plug maybe?
How is this supposed to be sustainable to average people who probably saved their hard earned income to purchase your product? What are we supposed to do with no warranty on what happens to be the most expensive component of the product?
No! This makes absolutely no sense to me.
Anybody out there has had any unpleasant experience like mine with these companies and would like to talk about it? This is truly unacceptable and I believe needs to be spoken about.
Watch the video below.